In Plain English: Heirloom helps your family preserve memories for future generations. You own your content. We keep it safe. These terms explain the details.
Table of Contents
1. Acceptance of Terms
By accessing or using Heirloom Sovereign ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service. By using Heirloom on behalf of a family, you represent that you have the authority to bind the family account to these terms.
2. The Heirloom Service
Heirloom is a family memory preservation platform that enables you to:
- Upload and preserve family memories (text, photos, videos, voice recordings)
- Organize memories in a private family vault
- Use AI to analyze, enrich, and converse about your family history
- Seal important memories for permanent preservation and verification
- Receive weekly digest emails summarizing your family's preserved moments
The Service is currently in beta. Features, pricing, and availability may change as we develop the platform.
3. Accounts & Authentication
- You must provide a valid email address to access your family vault.
- Authentication is handled via magic links: secure, one-time login links sent to your email.
- You are responsible for maintaining access to your email account and the security of your login sessions.
- One email address corresponds to one family vault. You may not share account access with individuals outside your family without understanding the privacy implications.
4. Your Content & Ownership
You Own Your Content
All memories, stories, photos, videos, voice recordings, and other content you upload to Heirloom remain your property. We do not claim ownership of your content.
License to Operate
By uploading content, you grant Heirloom a limited, non-exclusive license to:
- Store and display your content back to you within the Service
- Process your content with AI services (Anthropic, OpenAI) to provide analysis, transcription, and conversational features
- Generate thumbnails, previews, and compressed versions for optimal delivery
- Include content in your weekly digest emails
This license exists solely to operate the Service and terminates when you delete your content or account.
Content Responsibility
You represent that you have the right to upload the content you submit, including any photos, videos, or recordings featuring identifiable individuals. For content featuring others, you should have their consent.
5. Acceptable Use
Heirloom is designed for preserving family memories. You agree not to:
- Upload content that is illegal, harmful, threatening, abusive, or violates others' rights
- Use the Service to store content unrelated to family memory preservation
- Attempt to access other families' vaults or data
- Reverse engineer, scrape, or exploit the Service
- Use automated tools to bulk-upload or extract content
- Interfere with or disrupt the Service or its infrastructure
We reserve the right to remove content or suspend accounts that violate these terms.
6. AI-Powered Features
Heirloom uses third-party AI services to enhance your experience:
- Memory Analysis: AI identifies themes, wisdom, emotional tones, and connections in your uploaded content
- Memory Keeper Conversations: AI enables natural conversations about your family history using your vault data
- Voice Transcription: AI converts audio recordings to searchable text
Important: AI-generated insights, summaries, and conversation responses are provided for informational and reflective purposes only. While we strive for accuracy, AI may occasionally produce incomplete or imperfect results. The AI only knows what has been uploaded to your vault. It does not access external information or fabricate details.
7. Legacy Sealing
Heirloom offers the ability to "seal" select memories for permanent preservation:
- Sealing creates a permanent record that a specific memory existed at a specific time
- Sealed records are irreversible: once sealed, the record cannot be deleted or modified
- Your content is encrypted and securely stored
- You should only seal memories you intend to preserve permanently
8. Payment & Subscriptions
Heirloom is currently in free beta. When paid plans are introduced:
- We will provide advance notice before any features become paid
- Existing content will not be held hostage. You will always be able to export or download your data
- Pricing details will be clearly communicated before any charges apply
9. Service Availability
- We aim to keep Heirloom available 24/7, but we do not guarantee uninterrupted service
- We may perform maintenance, updates, or changes that temporarily affect availability
- We are not liable for any loss resulting from service interruptions
- As a beta service, features may be added, modified, or removed as we iterate
10. Termination
By You
You may stop using Heirloom at any time. To delete your account and all associated data, contact us at hello@tryheirloom.family. We will process deletion requests within 30 days.
By Us
We may suspend or terminate your access if you violate these terms. In such cases, we will make reasonable efforts to notify you and allow you to export your data, unless the violation involves illegal activity.
Effect of Termination
Upon termination, your vault data will be deleted from our systems within 30 days, except for sealed legacy records (which are permanent by design) and any data we are legally required to retain.
11. Limitation of Liability
To the maximum extent permitted by law:
- Heirloom is provided "as is" and "as available" without warranties of any kind
- We do not guarantee that AI-generated content will be accurate, complete, or error-free
- We are not liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability shall not exceed the amount you paid to Heirloom in the 12 months preceding any claim (or $100 if using the free tier)
12. Indemnification
You agree to indemnify and hold harmless Heirloom, its founders, and service providers from any claims, damages, or expenses arising from your use of the Service, your content, or your violation of these terms.
13. Governing Law
These terms are governed by the laws of the State of California, United States. Any disputes shall be resolved in the courts of California.
14. Changes to These Terms
We may update these Terms of Service from time to time. When we make material changes, we will notify you via email or a prominent notice on the site at least 30 days before the changes take effect. Continued use of the Service after changes become effective constitutes acceptance of the updated terms.
15. Contact Us
If you have any questions about these Terms of Service:
- Email: hello@tryheirloom.family
- Website: tryheirloom.family